Product Warranties

Occasionally, products of all types might not meet the manufacturer's standards or have issues right from the start. Thankfully, most brands we carry offer generous warranty coverage and we're happy to provide assistance in the process.

Some brands prefer to handle warranty claims directly with end-users, which often leads to faster resolutions for all involved, while some brands allow us to handle warranty claims on their behalf.

Listed below you'll find links to the brands that you must reach out to directly, and those that we can handle for you.

To expedite the process, we recommend gathering the following information before reaching out to the manufacturer or submitting a claim to us:

  • Receipt(s) - Original receipts are required no matter where you purchased the item from.
  • Part Number and/or Serial Number - Check with the brand's website below if you need help finding this info.
  • Clear Photos and/or Video - Especially if the issue is with an errant sound or movement, a high-res video that clearly shows the issue is recommended.

    • Contact Directly For Claim

    The following brands prefer to handle warranty matters directly with the end-users. To get in touch with them regarding your concern and to begin a claim, please click the relevant link below.

    5DEV Industry Nine Tenet
    Chromag Küat Racks Viair
    Crank Brothers Lezyne We Are One Composites
    Deity Components Stan's No Tubes Wolf Tooth Components
    Evil Tektro/TRP

    Contact Us For Claim

    The brands listed below require an authorized dealer to process their warranty claims (that's us!) Please click the link below to email us and start your claim process.

    Bontrager Maxxis Bicycle Tires Shimano
    Continental MTX SRAM
    Ergon One Up Components Time
    Five Ten PRO Tools Thunder Mountain Bikes
    Fox Racing (Apparel) Rockshox Truvativ
    Fox Suspension SCC Tech

    To process your warranty claim, you will need to provide the following:

    • Your Original Receipt
    • Part Number and/or Serial Number
    • Detailed description of the issue with clear photos and/or video

    Click here to email us to start your warranty claim.

    Alternatively, if you're in the Sedona area, you may bring your defective part to our shop in person to begin your claim process.