Thank you for your purchase from Thunder Mountain Bikes! We hope you are happy with your new ride gear. However, if you are not completely satisfied for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
Shipping Details
Shipping is via USPS and UPS.
At this time we ship to the United States only. All 50 U.S. States.
Returns
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags, labels and documentation attached.
Return Process
To return an item, please email us at [email protected] to obtain approval and a prepaid return label. After receiving your label place the item securely in its original packaging. Please pack the item appropriately and ship it back to us. We are not responsible for any damage to the product on its return shipment. Items will be returned to:
Thunder Mountain Bikes
1695 W State Route 89a
Sedona, AZ 86336
United States
Return shipping charges will be paid by Thunder Mountain Bikes
Refunds
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
Exceptions
For defective, damaged or if we sent you the wrong products, please contact us at the customer service number below to arrange a refund or exchange.
Questions
If you have any questions concerning our return policy, please contact us at:
