Thanks for your interest in Thunder Mountain Bikes! See below for information on returns, exchanges and shipping! Please reach out to us with any questions you may have on anything we sell. We want to make sure you get the right part the first time. Our experienced team of riders at Thunder Mountain Bikes are knowledgeable and would love to talk to you!
Should there be an issue with the item you bought, or you no longer need your purchase, we will be happy to set up a return.
Returns
All returns must be requested within thirty (30) days of the delivery date. All returned items must be received in new and unused condition, with the original tags and labels attached, and in the original packaging. We cannot accept returns on any items that have been installed or show wear of any kind.
Return shipping charges will be paid for by the customer. As a convenience, we will send you a pre-paid return label. Return shipping rates are as follows:
- Bicycles: Customer pays the quoted amount. Please contact us.
- Oversized (Kuat racks etc.): $40 per box
- Wheels: $20 per box
- Medium packages: $10 per box/envelope
- Small packages (Grips, brake pads etc.): $5 box/envelope
Return Process
To return an item, please follow the steps below:
Email us at [email protected], and please include your order number, what item you are returning, and why.
Once approved, we will send a payment link to the email on file to pay for the return shipping label. When paid, we will email you a pre-paid USPS or UPS return label.
Place the item in its original packaging, including all tags
Pack the item securely to prevent any damage on its return trip.
Drop the item off at your local post office, UPS location or personal mailbox.
Refunds
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Paid shipping charges will not be refunded. We will notify you by email when your return has been processed.
Exchanges
We do not accept Exchanges. Instead, return the item as outlined above and place a new order for the item you would like to purchase. This will get the item into your hands weeks faster than an exchange would.
Exceptions
For defective, damaged, or if we sent you the wrong products, please contact us using the phone number or email below.
Questions
If you have any questions concerning our return policy, please contact us at:
